Troubleshooting
What common messages mean and what to do.
Steps
1. I see "Not booked". What does it mean?
Your company has not booked the package that contains this page. Contact your administrator.
2. I see "You do not have permission for this action."
Your role does not allow this action. Ask an owner or administrator to change your role or give you a company role with the needed level.
3. I see "Your session has expired. Please sign in again."
Your sign in has ended. Click "Sign in" and continue. Check open forms afterwards, because unsaved input may be lost.
4. I see "Server unreachable. Please check your connection."
BizCortex cannot reach its server. Check your internet connection and try again. If it persists, contact your administrator.
5. A message asks "A new version is available. Reload now?"
BizCortex was updated. Confirm to reload the page and use the new version. Save your work first.
6. My area says "No employee record linked".
Your user is not linked to an employee in this company. Ask HR to link your user to your employee record.
7. An app or page I need is missing from the sidebar.
Switch the view at the bottom of the sidebar to "All functions"; the simple view hides specialist pages. You can also find any page with Ctrl K or Cmd K. If it is still missing, your role or the booked packages do not include it.
8. The setup checklist does not tick a step that I completed.
The checklist checks your real data each time Home loads. Reload Home. For the company details step, legal name, street, postal code, city and a tax number or VAT ID must all be filled in.
Related
- When an area is not booked
What you see when you try to use an area your company has not booked.
- Simple view and all functions
Hide specialist pages from the sidebar, or show every function.
- The setup checklist ("Getting started")
The list of first steps on Home that guides owners and administrators through the setup of a new company.