Platform administration

The admin console at admin.bizcortex.de is the operator tool for the whole platform: create and manage tenants, book packages, manage members, phone numbers and inbound deliveries, review agent briefs, check mail and system health and maintain the data processing agreement.

In this section · 20 pages

• The admin console

  What the admin console is, who can use it and how it differs from BizCortex itself.

• Signing in to the console

  Sign in with your platform account. Only accounts with the platform_admin role get access.

• Tenant list

  Every tenant of the platform with plan, status, packages, members and Auth0 organization.

• Creating a tenant

  The wizard creates the company with its accounting base, its Auth0 organization and invites the owner.

• Tenant overview and Auth0 organization

  Usage, readiness, identifiers and the link to the Auth0 organization of a tenant.

• Booked packages

  Decide which packages a company can use, one by one or as a bundle.

• Members and invitations of a tenant

  Invite members, change roles, remove members and manage open invitations for any tenant.

• Settings and limits

  Plan, billing, concurrency, calling windows, calling defaults and the active switch of a tenant.

• Suspending and deactivating a tenant

  Stop the calling side of a tenant, or switch the whole tenant off.

• Acting as a tenant

  Open BizCortex as a tenant with administrator rights for debugging and support.

• Brief approvals

  Review the calling scripts of tenants before their first real call goes out.

• Users across the platform

  Every user of the platform with their tenants and roles.

• Phone numbers

  The number inventory of every tenant: buy, add, assign, wire and release numbers.

• SIP trunks

  Trunks and dispatch rules in LiveKit, queried live.

• Inbound deliveries and platform endpoints

  Webhooks from providers and inbound email: what arrived and what became of it.

• Email health

  Check in one place whether inbound mail and reply tracking work.

• System

  State of the services, version and configuration of the platform.

• Subprocessors

  Maintain the subprocessor register of the platform (annex 2 of the DPA).

• Data processing agreement versions

  Publish new versions of the DPA and track which tenants accepted them.

• What the console records

  Which console actions are written to the audit log of a tenant.