BizCortex documentation

Analytics and paper copy requests

See how manuals are used, which questions stay unanswered and handle paper copy requests.

Analytics shows how often manuals are opened, downloaded and asked about, and which questions stay unanswered. It also lists the paper copy requests that readers sent from the public reader.

Analytics and paper copy requests
Screenshot of this screen

Who can use this

  • Owner, Admin, Employee, Accountant, Purchase, Viewer (Manuals analytics read permission)

Steps

  1. 1. Choose manual and period

    Open Analytics in the sidebar. Choose a manual or "All manuals" and a period: last 7, 30, 90 or 365 days. The default is 30 days.

  2. 2. Create a proposal from unanswered topics

    Choose a manual first. Under "Unanswered topics" click "Create proposal". BizCortex groups the questions into gap proposals and shows how many were created. If the manual has no questions source yet, it is created for you.

  3. 3. Handle paper copy requests

    Under "Paper copies on request" you see each request. Send the printed manual and click "Mark as sent".

Fields and options

Opens

How often manuals were opened.

Readers

Distinct readers, counted by anonymous daily hashes.

PDF downloads

How many PDFs were downloaded.

Questions

How many chat questions were asked.

Unanswered

The share of questions without an answer, in percent, with the number of open questions.

Unusual mass downloads

An alert when one anonymous network downloaded more than 20 PDFs within 24 hours, with time, count and a short hash prefix.

Share of unanswered questions

A chart of the unanswered share over time.

Top questions

The questions asked most often.

Unanswered topics

Groups of questions the manual could not answer. When there are none, you see "No open questions".

Most cited sections

The sections that chat answers cite most often.

Access by version, Access by customer, Languages

How access is distributed over versions, customers and languages.

Paper copy columns

Received, Requested by, Delivery address, Language, Due and Status (Open, Sent, Cancelled).

Good to know

  • A paper copy must be provided free of charge. The due date is 14 days after the request.
  • "Create proposal" needs the Manuals source write permission (Owner and Admin by default). "Mark as sent" needs the Manuals manual write permission.

Related