BizCortex documentation

Reader chat: questions about the manual

Let readers ask questions that are answered only from the released manual, with sources.

When "Reader chat enabled" is switched on in Settings and a version is published, the public reader shows "Ask a question about the manual". The answer is built only from the text of the release being viewed and shows numbered sources. Clicking a source opens the cited page at the right heading.

Reader chat: questions about the manual
Screenshot of this screen

Who can use this

  • Readers of the public reader, when the chat is enabled
  • Owner, Admin to enable and configure it

Steps

  1. 1. Ask a question

    The reader clicks "Ask a question about the manual", types the question and clicks "Send". The answer appears while it is being written.

  2. 2. Check the sources

    Each answer lists its sources. Click a number to open the page.

  3. 3. Give feedback

    The reader can mark an answer as "Helpful" or "Not helpful". Unhelpful answers count as gaps in the analytics.

Fields and options

Disclaimer

Every chat shows that AI answers may contain errors and that the operating manual is authoritative.

No answer

If the manual does not cover the question, the reader sees "The manual does not cover this." with the service email and phone from Settings.

Daily limits

The company has a daily limit of chat answers (500 by default). Each manual can have its own lower limit in Settings. When a limit is reached, the chat says it is not available any more today.

Good to know

  • A single reader can ask about 10 questions per minute and 60 per day per code. After that they see a message to wait.
  • Questions are stored without personal data and deleted after 12 months.
  • Questions the manual could not answer are grouped every night and turned into gap proposals when you have set up the "Unanswered reader questions" source.

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