Add ons, coupons and wallets

One off charges, discounts and prepaid credits for subscription customers.

These pages are visible in All functions under Subscriptions.

Add ons, coupons and wallets
Screenshot of this screen

Who can use this

  • Owner
  • Admin
  • Accountant
  • Sales
  • Viewer (read only)

Steps

  1. 1. Add ons

    Click "New add on" and enter code, name, "Amount (net)", currency, tax code and description. Use "Apply to customer" to charge it: optionally enter a different amount and switch on "Invoice now" (otherwise it goes on the next subscription invoice). The Applied add ons table shows status Pending or Invoiced.

  2. 2. Coupons

    Click "New coupon": code, name, type (Fixed amount or Percentage), amount or percent, Duration (Once, Recurring with a number of periods, Forever), Valid until, currency, "Reusable per customer" and Active. Use "Apply to customer". The Applied coupons table shows used amount, remaining periods and status; Terminate ends an assignment.

  3. 3. Wallets

    Click "New wallet": customer, name, currency, "Value per credit", Valid until, Paid credits and Granted credits. On the wallet page use "Top up" (paid and granted credits, payment date, reference) or Close.

Fields and options

Coupon effect

Coupons appear as negative lines after the charges and never make an invoice negative. A fixed coupon used once is carried over until used up.

Paid credits

Money received. A top up is booked as a customer payment and applied to invoices like a prepayment, so VAT stays on the full amount.

Granted credits

A promotion without payment. They reduce the invoice like a discount.

Wallet transactions

Top up (paid), Granted (promotion), Consumed, Voided.

Close wallet

Granted credits expire. The paid remainder stays customer credit.

Good to know

  • Applied add ons and coupons cannot be deleted from the catalogue.
  • Coupon and wallet lines use the tax code of the first invoice line.

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